TENANT SERVICE
Always ready to listen and lend a hand.
We are your reliable point of contact for all questions concerning your rented apartment. Our contact persons, technical service and maintenance supervisors work together to find solutions to your problems in a pragmatic way.
Do you want to get in touch with us in person? Our contact partners will be delighted to help you
You can find all the information about our contact partners online or in your information box at the entrance to the building.
Do you have a question, are you looking for information or do you need our assistance? This website provides you with all the information you need.
There for you in just one click!
Forms to download
Here you can find all the forms that tenants require for specific cases. Simply download them in just one click, print them off and fill them in.
- If you would like to terminate your tenancy: “Terminating the Tenancy Agreement” form
- If you would like to ask another person to carry out the apartment inspection on your behalf before handing it over: “Authorisation to Carry Out a Handover Inspection” form
- Information about proper ventilation and heating: “Proper Ventilation and Heating” info sheet
- If you change your name, e.g. after getting married: “Notification of Change of Name” form
TELEPHONE CUSTOMER SERVICE
A personal contact partner will be happy to help you with any general questions you may have about your tenancy.
+49 (0) 621. 49 08 29. 0
Mon to Fri: 9 a.m. – 12:30 p.m.; 2 p.m. – 5:30 p.m.